Tony Adam is Founder and CEO of Visible Factors (a Prime Rank Media, Inc. company), has been in technology since 2000 and online marketing since 2003. Tony is an entrepreneur, startup advisor, and regular speaker at many technology and marketing conferences, including SMX, PubCon and SXSWI.
On Thursday of last week, I had the opportunity to present at SMASH (Social Media Advanced Skills Huddle) at USC. What I was really excited most about was the fact that we had many of the Master in Human Behavior students in attendance at the conference and was great hearing their thoughts and insights around Social Media. I presented on Social Media ROI and while my presentation is below I thought I’d share a few highlights:
1. Create Goals and a Plan: I really do believe that before starting any campaigns and worrying about the tools to track ROI, you need to define what those goals are, what you’ll be measuring against, and have a plan to achieve those goals.
2. Value: When you set those goals, it’s also critical to understand what types of value Social Media Marketing is going to add to the overall campaign or your organization daily, monthly, or weekly. Some of those values can be increased engagement (e.g. mentions, blog comments, etc.), increased traffic, or increased brand recognition.
3. Platforms: While there are many Social Networks, Bookmarking, and news sites, it’s important to understand where your site should be represented on the Social Web. While the general Social Media platforms like Facebook and Twitter are really important to have a presence in, if you participate in photography Flickr has a large community.
4. Use existing tools on Social Media Platforms: Facebook has their insights product for Facebook Page owners, StumbleUpon has domain stats (e.g. http://su.pr/domain/myspace.com), and Myspace has Artist Dashboards. These tools can take you a long way without having to pay for anything right off the bat, so, make sure to take full advantage of all the free tools you can.
5. Free and Paid Tools: Along that same note of taking advantage of all the free tools out there, bit.ly has good click tracking for URLs you tweet and I highly recommend to at least start there with tools. After that, it would be a good idea to start looking at tools like Alterian SM2, Radian6, Social Flow, CoTweet Enterprise, etc. that make the most sense for your organization.
Would love to get your thoughts around Social Media ROI and hear any tips you have for others out there that are learning and/or working on programs to track these metrics. Leave a comment and lets get the conversation rolling!
Well, it turns out that Facebook has included all of the meta data and thumbnail info for the like button around the web. This is great news for publishers as it gives the content that we and/or our users “like” more visibility in the Facebook stream. Along with that, it will likely greatly reduce the clutter that we see from around the web with share implementations, many publishers still have the facebook share and like button on their site. Time to clean up your UI!Read More›
Every time I write a requirements document for SEO, I make sure to address Usability and Information Architecture. I like to think that Google will reward sites that do have good Information Architecture because it is mostly always search engine friendly designs that support crawlability and indexing. This is usually the reason I spend a lot of time with the User Experience team or UX designers, because working closely with them will only help influence a search engine friendly design built into the product requirements. I’m not going to sit here and say that I win every time, but, I’ll take a win where I can get it. Aside from all the awesome acronyms, I thought I would share some of the things that I have seen influence IA, UX, and SEO.
Sub-Pages and Navigation
Deep Content websites have a ton of content that requires you to split pages up and helps from both a standpoint of clean Information Architecture of main page to sub-page. Similar to category and sub-category indexes, entertainment content like Movies, TV, Celebrities and Music all have deep content types and indexes, putting it all on one page would be one incredibly long, unusable page with a horrible user experience. Oh, and that page would probably take 20 seconds to load even on today’s speedy internet connections. I think it’s fairly obvious that pages and sub-page types exist, so, taking a few minutes to think it through is probably a good idea.
Breadcrumbs are navigational elements that are designed to help the user experience of a website by leaving a trail of where are user is browsing on the site. From an SEO standpoint, breadcrumbs are extremely useful because of all the internal links that are created as you get deeper into the content. For sites with a lot of deep content or a large index of pages, this can be especially helpful because the number of internal links grows exponentially.
Example of a Breadcrumb:
So, let’s say I was designing a breadcrumb for Myspace and I was on the Kim Kardashian topic page. It would look something like this:
Home > Celebrities > Kim Kardashian
And, by the way, the term “Breadcrumb” is probably one of the coolest web terms used…how could you not use them on your site?!
In-Page Navigational links can be referenced in a few different ways, from jump-links to on-page anchors, etc. It’s actually one of the oldest forms of navigation from the web 1.0 days when websites didn’t have fancy menu’s, navigation elements, etc. Today, you’ll still see many sites use in-page navigation to guide users through FAQs or even through large pages. Wikipedia and IMDB are great examples of this as they have fairly long pages and help users move through page content fairly easily.
Now, from an SEO standpoint, this is awesome for internal linking because, URL fragments (#) (and, everything the follows) that are used in on-page anchors are ignored by search engines and therefore creates links internal to that page. While It is debatable from an SEO standpoint, you can leverage URL fragments for SEO benefits in AJAX as well.
Related links are a gold-mine and one of my favorite types of ways to leverage User Experience for SEO purposes. From a page to page browsing standpoint, they are great at increase page views while users stay engaged, clicking through your website content. There are all types of implementations from modules in sidebar’s, sub-page sections, and link lists to navigate users through a website. Many of these examples range from “Songs similar to…”, “You might also like…”, or “Top Lists.” Here are some examples from Kanye West’s HAM song page on Myspace:
User Experience and SEO
I tried to show some of the key examples of how user experience and SEO teams can work together. But, there are so many more examples out there and every website and product have different use cases. The key is to work together to create richer and smarter user experiences on the web. And, you can pretty much guarantee that by creating that solid UI, with a well thought out content architecture, you’re site will be search engine friendly. This helps overall SEO strategies through strong internal linking that increases crawl paths and rich anchor text links on your website. An overall win-win for UX and SEO in my opinion.
I make it a point to talk to user experience professionals daily to understand how they think and talk through various scenarios. There are countless times where they have helped me think outside the box on projects and through a simple brainstorm, come up with better SEO solutions for a page, product, or website.
One of the most interesting things I’ve been studying over the last year has been the power social design and network effects. Even though many of us have used Social Media for quite sometime, it has typically been what I would call a disconnected and fragmented system of communication. Now, of course, I have to make a statement like that to catch your attention, but, really, is it that far off?Read More›
Dealing with the limitations of AJAX and Flash can be an SEOs worst nightmare. There are so many issues that come into play & usually you can deal with many AJAX SEO issues by developing Progressively Enhanced code. While, I’ve written about how to address crawling and indexing with AJAX and SEO. I wanted to take a little bit of a deep dive into this again, along with the bigger issue, ranking.Read More›
I’ve always been a big fan of quick page load times on sites from overall User Experience standpoint. But, ever since Google announced that they were using site speed in web search ranking I have become a big time stickler about this. After watching this for the last couple months, I’ve realized that my peskiness about the whole thing warranted just cause.Read More›
While at SXSW, Chris Winfield and I had our presentation on “Social media marketing for your business.” My biggest focus for the presentation was to help people realize the power of creating a plan, setting goals, and executing them. Overall, creating a marketing plan or strategy should not just involve trying to get some traffic or a few links. There needs to be an end result that helps the business bottom line, like getting new users.Read More›
Having spent a lot of my career doing a lot more than just SEO, I’ve had to wear many different hats. One of my favorite hats to wear is actually the Business Development one. I’m total people person and I love the sales process. The feeling of closing a deal to me is almost as good as sex. (Sorry, I had to set the bar high).
So, rather than actually sitting here and writing another useless “SEO Tips” type post, I wanted to give to put together something a little more business focused, so I came up with the idea that I would write about how I find and close biz dev opportunities.Read More›